Frequently Asked Questions
I need some product advice, can you help me?
Yes we can! Either give us a call on +44 (0) 2 381 53 43 43 or send an email to firstname.lastname@example.org
What payment options do you have?
Payments on our website are made through WorldPay for fast, secure and reliable payment. We accept Visa, Mastercard, Maestro and Solo
We can arrange a credit account for those who wish to place larger, regular orders. Call us on +44 (0) 2 381 53 43 43 or email email@example.com
Is it safe to use my credit card?
Yes it is! When you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely.
How do I use my promotional code?
To redeem a promotional code, simply enter a valid KCC code when prompted to do so on the basket page. Please note only one promotional code can be used per order.
How do I find out about offers and promotions?
Our newsletters are the best place to get amazing offers and promotions. If you’re not already signed up, sign up at the bottom of this page. We are also on Facebook and Twitter why not follow us too!
Are all of your products Sustainable?
All of our products use low carbon materials – whilst not all are recyclable they do have less of an impact on the environment when they are manufactured.
What is the Riji Tray?
The Riji Tray is the first 100% Biodegradable ready meal tray in the food industry. We predict it will be available in spring 2016 – Too keep up to date sign up to our Riji news letter here.
Which packaging is suitable for the microwave?
Which packaging is suitable for freezing?
All of our LockSafe, Riji Tray,…
‘I want to order a large quantity of packaging’
If you want to order a large quantity of packaging, then it is best to call us on 01489 895234 to place the order.
‘I want to order a small quantity of packaging’
If you want to order a small quantity of packaging then some of our ranges are available on amazon – LockSafe is sold in sticks of 25 containers and lids – Cutlery is sold in bags of 500 (Folding Fork, Spoon/ Fork & Premium Fork). If you want any more help call us on +44 (0) 2 381 53 43 43.
All of the prices on the website are exclusive of VAT, the VAT element will be added at the checkout.
If you are ordering to be delivered overseas please email firstname.lastname@example.org or call us to place your order on +44 (0) 2 381 53 43 43, so that we can calculate your delivery cost accordingly.
If you want order a sample pack click here. It is £10 (excl. Vat) for the pack and you receive all of our product samples in one handy box, if you make an order after and enter the code included in the box we will deduct £10 from the cost of your order. If you would like a certain sample of packaging instead of it all contact us here and tell us your details and which packaging/sizes you are interested in.
How do I change or cancel my order?
You are entitled to cancel your order at any time within 5 days from date of receipt provided you or the recipient notify us by email: email@example.com or phone +44 (0) 2 381 53 43 43 within this period and the goods remain unused.
When will I receive my order?
We aim to send your order out by courier on Next Day delivery within 3 working days of order receipt.
I haven’t received my order
If you don’t receive your order within 5 working days of ordering please contact firstname.lastname@example.org
My product is faulty, what do I do?
If the goods supplied are damaged or are not what you ordered KCC Limited shall have no liability to you unless you notify the Company of the problem by 4pm on the day after delivery. All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided. Any box that arrives damaged can be signed for as such and retained (remember to report by 4pm the next day) or alternatively the goods can be refused and subsequently returned to us. In the first instance please take a photo of the damage and email: email@example.com Once these conditions have been met KCC’s obligation will be to issue replacements for damaged goods, refunds are at the discretion of the Company.
How do I update my personal details?
To update your contact details, log in to your account and select “Account Information”. To change, add or delete delivery addresses simply select “Address Book” from the menu on the left-hand side.
I have forgotten my password
If you have forgotten your password,click on the forgotten password link on any log in page, then enter your email address where prompted on the log in page. We will then email you a link that you can use to change your password.
Are my personal details secure?
We never see your password and we use Secure Socket Layer (SSL) encryption technology so you can be assured that your details are stored safely and securely.
Does anyone else see the information that I provide?
We respect your privacy. The information you provide will not be given to any third party without your express consent.
Do you delivery internationally?
Yes we do! Please see our Delivery Page page for full details.
What our customers say...
- From ordering and paying to delivery the whole process was smooth and fast. Thank you KCC I will be ordering again soon! Busola – Castlesprings Ltd
- When I started up in 2013 KCC provided the perfect answer for my organic meal delivery service. The microwaveable Locksafe tamper evident pots keep the our meals safe and give confidence to the customer that they are just as they left our kitchen. Georgia – Potage
- We have found KCC’s service ideal, we get the pots we need when we need them. Emma Rowse – the Real Cornish Crab Company